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Reminds & renews
Annual-exam reminder, new brands and frames, prescription-renewal campaign and a second pair or sunglasses with your prescription, all with opt-in.
Solutions · Optical shops · Panama
The eye exam is yearly. Make your customer's return yearly too.
Annual eye-exam reminder, contact-lens refill, a "your glasses are ready for pickup" notice and warranty follow-up — on WhatsApp, SMS and email, orchestrated, run by us and compliant with Law 81. Your customer comes back to you, not to the shop next door.
Get your free check →The customer who sees fine doesn't think about coming back. Until they need to.
An eye exam is recommended every year, but whoever sees fine puts it off; contact lenses run out and get re-bought at whichever shop writes first; and the warranty expires with no follow-up. Notifying "your glasses are ready" via scattered chats doesn't scale, international marketing tools don't know Law 81, and the prescription is health data. You need to remind, refill and notify on the right channel, with permission.
The three channels, in your sector
Each message, where it pays off.
WhatsApp
Flags pickup & refills
"Your glasses are ready for pickup", a refill reminder when the contact-lens box runs out, and exam booking. It's where the customer replies and returns.
SMS
What can't wait
Glasses-ready notice and annual-exam reminder: always arrives, no data or internet needed. The customer knows their order is waiting.
Typical use cases
Annual-exam reminderA notice when it's been a year since the last evaluation, with the option to book. Brings back the customer who sees fine and isn't thinking of returning.
Contact-lens refillA reminder just before the box runs out, so they refill with you and not at whichever shop writes first.
Glasses ready for pickupAn automatic notice when the lab finishes the prescription glasses; fewer calls and faster pickups.
Warranty & renewalFollow-up within the warranty window and a reminder to renew the prescription, a second pair or prescription sunglasses.
Law 81 · visual-health data
The prescription is health data. We protect it as such.
Your customer's prescription is health data, reinforced-protection data under Law 81 of 2019; their other contact details are personal data too. We operate with traceable consent — as is already practice in the sector — logged opt-outs and messages that recall the exam or pickup without exposing the prescription. Clinical judgment is your licensed optometrist's; ours is making the notice arrive, on time and by the book.
How many customers don't return yearly, and how many boxes get refilled elsewhere?
We run a free Law 81 + deliverability check: we review how you remind the annual exam, flag pickups and refill contact lenses today, your consent and your channels, and hand back a clear traffic light with 3 actions. It's what others charge $450 for.
Get your free check →